Job Description:

The Department of Homeland Security (DHS) has a continuing requirement for Secure Enterprise Network Systems, Services, & Support (SENS3) for the continued operations, maintenance, and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). This position will be to setup and maintain network infrastructure (switches, routers, etc…) and their configurations while supporting the design/upgrade/buildout of the networks. The position is a self-lead position to not only work network incidents and outages, but also the deployment/extension of the network.

Primary Responsibilities

Providing technical support in all areas of networking, such as routers, firewalls, bridges, gateways, etc. Evaluating, coordinating and performing installation and/or reconfiguration of hardware and software elements of networks. Perform day-to-day network sustainment activities. Creating and maintaining network documentation. Assist with design, implementation, and integration of network changes. IP address management IPAM, switch setup, and network operations support. Design and upgrade support as assigned or needed.

• Work to address End-user issues as Tier II ticket are escalated within ITSM.

• Install patches and perform routine maintenance as required in support of security and O&M maintenance requirements.

• Monitor environment for system anomalies and perform root cause analysis as required.

• Document all changes to the environments in compliance with customer practices.

• Implement engineering Change Requests in support of change control process and system enhancements.

• Maintain and manage Citrix applications

• Troubleshoot and fix any technical issues related to Citrix applications

• Manage Windows systems

• Analyze errors

• Ensure smooth operations of the Citrix environment In compliance with Customer SLA requirements.